Everyone's got questions. Here are some answers.
Frequently asked questions
When and what are these portable power stations used for?
Where are your products made?
Our components are made overseas and assembled in Minnesota.
How do I check the status of my order?
Customer Service will send you an email once your order has been shipped. If you don’t see your email in three days from the date of purchase, please check your junk or spam email folder. If the email did not come through, please contact us at 763-486-6642 or by email at email@example.com.
When will my order arrive?
Delivery date is estimated at two to three business days for all BNO products.
What is your return and refund policy?
You have 30 calendar days to return an item from the date you received it. To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have the receipt or proof of purchase. You can contact us a customer service at 763-486-6642 or by email at firstname.lastname@example.org
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
What is your warranty?
The warranty for all Bold North Outdoors products, except the batteries, is one year.. We offer a one-year replacement warranty on each battery. After two years, we will prorate after troubleshooting your issue to determine if it is a defective battery. We also offer a 30-day money back guarantee on all batteries from date of purchase.
What sizes does Bold North Outdoors offer?
Bold North Outdoors offers three different power stations that are customizable to fit your needs. BNO 100, 200, and 300.
What power station will work for me?
Depends on the usage you are looking to get out of it. Contact us on our website, email, or give us a call. Someone will assist you in making the right purchase.
When and what are these power stations used for?
Bold North Outdoors™ provides the outdoors people and families, affected by a storm, a reliable and organized option to 12v portable power. This option gives the outdoorsperson the ability to charge their electronics such as their cell phones and iPad and provides power to fans, lights, fish finders and game/trail cams for hunters. In the case of a family that has no access to power due to a storm, our portable power station will now allow the families to charge their cell phone, tablets and gives them the ability to provide lighting in their home until the power is restored. “Bold North Outdoors™ sells a solar panel that can be easily connected to the BNO Portable Solar Power Station via Cig/12V socket adapter or directly to the 12V battery via alligator clips giving the battery unlimited power.
How durable are BNO power stations?
BNO’s portable power stations are water resistant and our components are marine grade and weather safe with marine grade covers, thus reducing the chance of debris, dirt and water damaging the unit. Most of our competitor’s products have no protection for their components.
What makes Bold North Outdoors BNO superior than any other power station out there?
Ease of Use – Other products on the market produce a power station where the interior of the unit is "off limits" and not readily accessible. BNO’s box is user-friendly - easily opened by removing the latch, giving the outdoorsman easy access to replace a defective or fully drained battery, thus allowing the outdoorsman to continue using the product when in remote areas. Other products state if their products malfunction, one must not attempt to open the power station and must instead return it to the manufacturer - not an easy task for the outdoorsman on-the-go and in the wild.
Circuit Breaker – Other products soldered the BMS chip to a circuit board and if it malfunctions there is no way for the outdoorsman to reset it. When this occurs, the units will not charge or produce power and in this case the other products direct you not to open the unit, but instead go to the trouble of sending it back to the supplier, leaving the outdoorsman stranded without portable power. In contrast, BNO's Power2Go allows the outdoorsperson to easily open the unit and easily reset the circuit breaker (same as circuit breaker in your house) to restore power. Additionally, the BNO unit's BMS chip is in the battery, not soldered on as an after-thought.
Two Sizes – Other manufacturers make the customer purchase a more expensive unit if they need longer lasting power, which requires purchasing a larger more expensive battery. BNO provides a large box allowing the end user to add a larger battery to the power station or a multiple string of batteries to the unit (using our wire harness to attach multiple batteries) reducing the need to recharge and extending the outdoor experience.
How long will the BNO last?
The run time on each Power2Go station is determined by the size of the battery, number of batteries and what DC electronics you are operating. Please note the actual power consumption varies from different usages. Contact us on our website, email, or give us a call. Someone will assist you in making the right purchase. You can contact us a customer service at 763-486-6642 or by email at email@example.com.
What type of batteries does Bold North Outdoor offer?
Bold North Outdoors uses Lithium (LiFeP04) batteries, which are the lightest and longest running batteries on the market today. It's Bold North Outdoors recommendation that you use a LIFEPO4 battery, but such battery is not required. Your existing SLA battery will work as well.
How long can I go without charging my battery?
We recommend you put a charge on the battery every six months. You will be only losing an estimated three percent (3%) of battery life, per month, if not in use.
If I am taking a trip, can I take your BNO with the battery on the airplane?
Yes, you can bring it on as a carry on, but you can’t check it in. However, under FAA regulations you are not allowed to take any battery exceeding 100Wh on a plane. If you need more information please visit FAA Pack Safe.
Where can I find the User Manual for the BNO?
You can download the User Manual here.
Does your BNO station have a built in inverter?
Other products feature a built-in inverter, which provides a specific amount of AC power only. This limits the unit’s flexibility as there is no capability of increasing the power that is converted without purchasing another, more expensive unit. BNO’s solution is to sell an exterior inverter, as an add-on, that provides the outdoormans the necessary power they need. This is a cheaper alternative than other products.
What options do I have when charging my power station?
AC wall charger. Min of 14.4v output for lithium batteries or solar panel.
Where can I purchase Bold North Outdoors products?
Well, obviously here for one....Amazon, Frankies-Chisago City, MN, Clear Lake Bait & Tackle in Clear Lake, IA and Hardware Hanks, St. Michael, MN!
Does BNO offer Military discounts?
Yes, we offer military discounts to active and former military personnel/veterans.
How does your Lithium LiFePO4 Batteries compare to other brands?
We rate among the best in quality and best for capacity. We only use UL Listed cells and all our batteries come with certification marks. We also only use certified production facilities (ISO9001), which ensure the most advanced quality control. Since we use the most advanced LiFePO4 cell technologies, we can build the highest capacity batteries in the industry in their respectful case sizes. We buy direct, do not waste money on fancy cases/decals, and minimize our markup to offer you direct to customer pricing. The way it should be!
Why should you purchases our Lithium LiFePO4 Batteries over our competitor batteries?
We build our batteries specifically for the outdoors industry and for the application which they are used in. We use multiple types of LiFePO4 cells to minimize the number of cells required to get the capacity we want to achieve. For example, our 55AH use only 4 cells compared to our competition which use 60 cells to get a similar capacity. This means far less to go wrong as well as a more balanced battery. We also only use UL listed cells in our batteries. This means the batteries have been tested and certified for consistency and performance.
Do Lithium LiFePO4 Batteries have a build in BMS (Battery Management System) with cell balancing?
Yes, each battery has a built in BMS with cell balancing. Each battery BMS specs will vary based on the type of battery. To ensure you purchase the right battery for your intended use, please contact us before making your purchase with any questions. We are more than happy to direct you to the right product to meet your needs.
Can you run LiFePO4 Batteries in Parallel?
Can you run LiFePO4 Batteries in Series?
Some our products can run in a series. The battery will need to have a special BMS, which will allow you to run the battery in a series. Contact us and we will make sure you get the right technology to do this!
Do you have a battery warranty and money back guarantee?
We offer a one-year replacement warranty on each battery. After two years, we will prorate after troubleshooting your issue to determine if it is a defective battery. We also offer a 30-day money back guarantee on all batteries from date of purchase.
Where are LiFePO4 Batteries Made?
All lithium batteries and components are made overseas. You often find companies who advertised Made in the USA, but in reality, they are only assembled in the USA with 100% sourced products from overseas. We also build custom products in the USA but will never call them "Made in the USA". Our ISO9001 facilities will produce a safer, most efficient, and consistent product every time.
Why are your prices so low?
We started with a promise to offer the best products at the best prices. You will often see advertised "Affordable Again". We sell our products direct to consumers and smaller shops, so you do not have to pay big box store prices. Most companies will mark their products up 100-300% to cover their high overhead costs and ensure retail stores make large profits. We will sell to you direct and promise the best product at the best price......PERIOD....